Terms &
Conditions.

You accept these Terms when you:

• Register a Fortune9 account;
• Log in to an existing account;
• Make or receive a payment;
• Claim a Promotion or Rebate, or receive Commission;
• Enter or play a game;
• Request a withdrawal; or
• Continue using the Fortune9 website, Wallet or PWA.

If you do not accept these Terms, you must stop using Fortune9.

Fortune9 is available only to eligible members in Singapore.

To register or use Fortune9, you must:

• Be at least 21 years old;
• Use a supported Singapore mobile number with the +65 country code;
• Provide accurate registration and payment information; and
• Meet all account and verification requirements.

The current Fortune9 registration process may require:

• Full name;
• Singapore +65 mobile number;
• Account Password;
• SMS or WhatsApp OTP verification;
• Bank name;
• Sender or account-holder name;
• Bank-account number;
• Gmail address; and
• A Referrer Code, when applicable.

The Referrer Code is optional and should be entered only when the member has a valid code.

After successful registration, Fortune9 automatically generates a Username. Members do not select their own Username.

All information submitted during registration must be accurate and kept up to date. Fortune9 may delay account access, payments or withdrawals when account information is incomplete, inaccurate or cannot be verified.

Members are responsible for keeping their Username, Password, OTP and registered mobile number secure.

You must not:

• Share your Password or OTP with another person;
• Allow another person to control your account;
• Enter account information on an unverified website;
• Send banking login details through a support conversation; or
• Disclose a private USDT wallet key or recovery phrase.

Activities completed through the correct account credentials may be treated as activities authorised by the account holder.

Fortune9 may carry out identity, age, payment or account verification at any time.

Depending on the case, a member may be asked to provide:

• An identity document;
• Proof of age;
• Bank or PayNow account-ownership evidence;
• Address information;
• A payment receipt or transaction record;
• Information about a third-party payer;
• Proof relating to the payment source; or
• Source-of-funds information.

Account access, Promotion claims, deposits or withdrawals may be placed on hold while the requested verification is being completed.

Submitting altered, false, misleading or stolen documents is prohibited and may result in enforcement action.

The minimum standard Fortune9 deposit is SGD5.

A member may make another deposit only after the Wallet Balance falls below SGD5. The new deposit then becomes the Last Deposit and starts a new standard Rollover and Maximum Withdrawal calculation.

Supported deposit methods may include:

• Online banking;
• PayNow;
• Cash Deposit Machine deposit; and
• USDT through a network currently supported by the Fortune9 Wallet.

Members must follow the current recipient, network, amount and payment instructions displayed in the Wallet before making a transfer.

Fortune9 does not impose a fixed maximum deposit, but the selected bank, PayNow, CDM or USDT service may apply its own transaction limits.

Fortune9 does not charge a deposit fee. Any fee imposed by a bank, blockchain network or third-party payment service remains outside Fortune9’s control.

Fortune9 allows a deposit to be made using a bank account, PayNow account or USDT wallet belonging to another person.

The member is responsible for ensuring that:

• The payer has authorised the transaction;
• The payment information is accurate;
• The payment is not made using stolen or unauthorised funds; and
• Supporting proof can be provided when requested.

Fortune9 may request the payer’s name, payment receipt, transaction record or other evidence before crediting, approving or investigating a third-party payment.

Fortune9 Promotions must be claimed manually by the member. Eligibility or a Claim button may appear automatically, but the reward is not credited until the member completes the required Claim action.

Unless a specific Promotion states otherwise:

• One deposit may be assigned to only one Promotion;
• Only one Bonus may be active at a time;
• A Bonus may be cancelled before any game activity begins;
• After cancellation, the cash deposit returns to the standard deposit rule;
• A Bonus cannot be cancelled after game activity begins;
• A claimed Bonus has no completion deadline unless its specific rules state otherwise;
• Eligible games, unlock conditions and Maximum Withdrawal depend on the selected Promotion; and
• Any amount above a Promotion’s stated Maximum Withdrawal may be cleared when its withdrawal cap is applied.

Except for the Freedom Bonus, the Wallet Balance must generally be below SGD0.10 when the member clicks Claim.

The full rules displayed on the individual Promotion page apply to that Promotion.

Daily Rebate, Weekly Rebate, Ultra High Rebate and Commission each have separate:

• Eligibility calculations;
• Claim or credit schedules;
• Game requirements;
• Rollover or Turnover conditions;
• Maximum Withdrawal rules; and
• Expiry or reset times.

Daily, Weekly and Ultra High Rebate eligibility opens automatically, but each Rebate still requires the member to complete the applicable manual Claim process.

Commission follows a different credit method. Eligible 7% Weekly Commission is calculated from first-level direct referrals and distributed automatically every Monday at 12:00 noon SGT. Commission does not require a manual Claim or an SGD0.10 wallet threshold.

The complete Rebate or Commission page applies when determining eligibility, reward value, valid games, withdrawal conditions and Maximum Withdrawal.

A Rebate must not be combined with another active Bonus unless the applicable rules expressly permit it. Commission follows its dedicated automatic-credit rules.

Game availability may depend on the game provider, device, browser, network connection, maintenance status and the rules of an active Promotion.

Standard deposit x1 Rollover accepts valid play from all Fortune9 game categories. A specific Promotion may be limited to All Games, Event Slot Games, Free Event Games or another stated category.

Only play successfully recorded and accepted by the relevant game provider counts as valid play.

Cancelled, rejected, incomplete, refunded or unrecorded activity does not count toward Rollover, Turnover or a Promotion requirement.

Members must not:

• Create or use duplicate accounts;
• Provide false, altered, misleading or stolen information;
• Use a third-party payment method without the payer’s permission;
• Use stolen funds or an unauthorised payment account;
• Abuse, manipulate or repeatedly exploit a Promotion;
• Create artificial referrals or self-referrals;
• Collude with another member;
• Use bots, scripts, automated systems or prohibited software;
• Exploit a game, payment, display or system error;
• Interfere with Fortune9 or a game provider’s systems;
• Submit an improper payment reversal or chargeback;
• Attempt to hide or misrepresent the source of a payment;
• Evade an account restriction, verification check or permanent freeze; or
• Engage in fraudulent, abusive or unlawful activity.

Third-party payments made with the payer’s permission are allowed and are not treated as a violation solely because the payment account belongs to another person.

When Fortune9 reasonably identifies prohibited conduct, account misuse, false information, fraud, Promotion abuse or another breach of these Terms, Fortune9 may apply one or more of the following actions:

• Place the account under review;
• Temporarily freeze the account;
• Restrict deposits or withdrawals;
• Cancel an active Bonus;
• Remove an incorrectly credited reward;
• Void winnings connected to the breach;
• Correct the Wallet according to payment or provider records;
• Permanently freeze the account; or
• Permanently close the account.

Accounts identified as duplicate accounts are subject to the separate rule in Section 4: every account belonging to the same person will be permanently frozen.

An enforcement-related permanent freeze or closure is different from a member-requested 24-hour temporary pause and does not have to be reopened on request.

Fortune9 currently provides mobile access through a Progressive Web App only.

Fortune9 does not currently provide:

• An Android APK;
• A Google Play application; or
• An Apple App Store application.

Members must manually add the official Fortune9 PWA to their home screen. The PWA supports compatible Android and iPhone devices.

An internet connection is required. Games and account services are not available offline.

PWA updates are normally loaded automatically when the member next opens or refreshes the service. Push notifications require the member’s device and browser permission.

Fortune9 may temporarily suspend or limit access for updates, security work, maintenance, provider downtime or technical problems.

Fortune9 is intended only for members aged 21 or above. Members should treat gaming as entertainment, set a fixed budget and avoid borrowing money or chasing losses.

Fortune9 currently handles temporary account pauses manually through Live Chat.

The current pause arrangement is:

• A pause period of up to 24 hours;
• The request must be submitted through official Live Chat;
• The account may be reopened before the 24 hours end when the member asks Live Chat to restore access; and
• The pause is handled individually by customer service.

Fortune9 may collect and process account, device, payment, verification, communication and gameplay information for purposes including:

• Account registration and access;
• Payment processing;
• Identity and security checks;
• Promotion administration;
• Customer support;
• Fraud prevention;
• Technical operation; and
• Service improvement.

Further details are provided in the Fortune9 Privacy Policy and Cookie Policy.

References to processing times—including:

• OTP normally arriving within two minutes;
• Deposits normally being credited within 10–30 seconds;
• Withdrawals normally being received within 3–5 minutes;
• Support normally replying within 1–2 minutes; and
• Platform-side complaints being checked within 10 minutes,

describe the normal Fortune9 process.

Bank delays, payment-network congestion, blockchain confirmation, account verification, provider investigation, maintenance or incomplete information may affect the time required for a final outcome.

Fortune9 may update these Terms when account features, payment methods, Promotions, game-provider requirements, PWA functions or operating rules change.

The latest version will be published on this page together with its updated date.

Continued use of Fortune9 after an update means that the member accepts the revised Terms. Members should review the applicable rules before making a new deposit, claiming a Promotion or entering a game.