Privacy
Policy.

This Policy applies to information collected or generated when a person:

• Visits or uses the Fortune9 website;
• Registers, logs in to or operates a Fortune9 account;
• Uses the Wallet or installs and opens the Fortune9 PWA;
• Makes a deposit or requests a withdrawal;
• Enters a game or uses a Promotion, Rebate or Commission feature;
• Receives a service or promotional message; or
• Contacts Fortune9 through Live Chat or another official support channel.

This Policy covers information held within the current Fortune9 system. External websites, banking services, payment applications and messaging platforms apply their own privacy practices to information a member submits directly to them.

Fortune9 may collect information that a member enters, uploads, sends or confirms during registration, account use, payment processing, verification or support.

• Full name;
• Singapore +65 mobile number;
• Registered Gmail address;
• Account credentials;
• Bank name and account number;
• Bank or PayNow account-holder name;
• USDT wallet or transaction information;
• Referrer Code, when used;
• Verification documents;
• Payment receipts and screenshots; and
• Messages submitted to customer support.

Fortune9 records the information needed to create, identify and operate a member account. This may include:

• The Username generated after successful registration;
• Registered personal, mobile, Gmail and payment details;
• OTP-verification status;
• Account status, login history and security events;
• Verification status and documents provided for a check;
• Referrer and downline relationships, when applicable; and
• Records of account restrictions, reviews, pauses or permanent freezes.

Members must provide accurate information. A member may use official Live Chat to report an incorrect account detail and request a platform-side check.

When a member makes a deposit or requests a withdrawal, Fortune9 may record:

• Transaction type and amount;
• Date and time;
• Payment method;
• Transaction or blockchain reference;
• Sender or receiving-account name;
• Bank, PayNow or USDT details;
• Transaction status;
• Last Deposit cycle; and
• Related verification or support notes.

A member’s chosen bank, PayNow service, USDT wallet or blockchain network also processes information that the member submits directly through that service.

Fortune9 may record account activity required to display balances, determine eligibility and apply the current platform rules, including:

• Game category, provider, game name and entry time;
• Valid play, Rollover and Turnover records;
• Game outcomes and balance adjustments reflected in the Wallet;
• Promotion eligibility, Claim, cancellation and completion status;
• Rebate calculations and Claim records, plus Commission calculation and distribution records;
• Minimum and Maximum Withdrawal calculations; and
• Game or Promotion dispute records.

For game-result disputes, the final game-provider server record applies under the Terms & Conditions.

Fortune9 may automatically collect technical and usage information when a person visits or uses the website, Wallet or PWA.

• IP address;
• Device model;
• Operating system;
• Browser type and version;
• Screen or device-display information;
• Visited pages and referral source;
• Access, session and error times;
• PWA installation or notification status; and
• Cookie, pixel and similar online identifiers.

This information may be used to maintain access, diagnose technical problems, protect accounts, understand site performance and improve the mobile experience.

When a member contacts Live Chat, WhatsApp, Telegram Support Bot, Messenger or another official channel, Fortune9 may retain the information needed to review the case.

• Username and contact route;
• Question, complaint or requested action;
• Transaction, game or Promotion details;
• Non-secret screenshots and supporting documents;
• Support replies and investigation notes; and
• Case status and outcome.

Support records are used to answer the member, trace the issue, apply platform rules and reduce repeated checks.

Fortune9 may use collected information to:

• Register, identify and provide access to an account;
• Send and verify an OTP;
• Credit deposits, review withdrawals and trace payments;
• Display Wallet balances and account activity;
• Calculate Rollover, Turnover, Promotion, Rebate and Commission eligibility;
• Carry out identity, age, payment and security checks;
• Detect duplicate accounts, fraud, misuse and unauthorised access;
• Answer questions and investigate complaints;
• Maintain, diagnose and improve the website, Wallet and PWA;
• Measure website and Promotion performance; and
• Send service notices and promotional communications.

Fortune9 should use only the information reasonably connected to the relevant purpose and current platform function.

Fortune9 may use a member’s registered contact details or device-notification permission to send Promotion information through:

• SMS;
• WhatsApp;
• Gmail or another registered email address; and
• PWA push notifications.

Messages may include current Promotions, Rebate or Commission availability, platform updates, game announcements and member offers.

Account-security alerts, OTP messages, payment updates and direct support replies are service communications and are separate from optional Promotion messages.

Fortune9 currently uses Meta Pixel for advertising measurement and attribution. Fortune9 does not currently use Google Analytics.

The Meta Pixel is added to the live website through Cloudflare-managed configuration. It may use cookies, pixels or similar identifiers to collect limited technical and website-use information, such as:

• IP address or online identifier;
• Browser and device information;
• Pages visited;
• Referral source;
• Session, click or interaction events; and
• Promotion or page-performance events.

Fortune9 does not intentionally place account Passwords, OTPs, banking Passwords, private-wallet keys or recovery phrases into analytics or advertising events.

Fortune9 also uses OneSignal for optional Web Push, Cloudflare for website delivery and security, PWA browser storage and embedded Live Chat. The separate Cookie Policy explains these technologies, their default durations and available controls in more detail.

Fortune9 does not provide stored member profile, account, payment, gameplay or support information to banks, payment channels, game providers or technical service providers as a separate data-sharing arrangement.

This means Fortune9 does not sell or rent member personal information and does not intentionally disclose stored member records to those parties for their own marketing.

Analytics or advertising tools may collect limited online identifiers directly through the cookies, pixels or similar technologies explained in Section 11. Fortune9 does not intentionally send registration, banking, gameplay or support content to those measurement tools.

Fortune9 uses platform-side access and security measures intended to reduce unauthorised access, disclosure, alteration or loss of member information.

Members also play an important part in account security and should:

• Use only the official Fortune9 website and support channels;
• Keep the Username, Password and OTP private;
• Protect the registered mobile number and email account;
• Never share banking passwords or private-wallet recovery information;
• Log out after using a shared device; and
• Contact Live Chat immediately after noticing suspicious activity.

No online system can be guaranteed completely secure. Members should not send secret credentials through Live Chat, WhatsApp, Telegram or Messenger.

A member may contact official Live Chat to:

• Ask what current account information is available;
• Report inaccurate registration or payment information;
• Request a platform-side check before a correction is made;
• Ask about the status of a recent privacy or security case; or
• Stop receiving Promotion messages.

Fortune9 does not provide a separate manual personal-data deletion request because the system automatically deletes the covered member information after one month.

Before giving account information or applying a correction, Fortune9 may ask the member to complete an identity or account-ownership check.

Fortune9 is intended only for eligible members aged 21 or above in Singapore.

A person below 21 must not register, deposit, play, submit another person’s information or use another person’s Fortune9 account.

If Fortune9 identifies information connected to an underage account or attempted registration, the account may be frozen and the available information handled through the current security and automatic-deletion process.

Fortune9 may use essential, preference, performance, analytics and advertising technologies to operate the website, remember settings, understand use and measure Promotions.

Browser or device settings may allow a person to block or clear cookies. Blocking some technologies may affect login, saved preferences, PWA features or website performance.

Fortune9 may update this Policy when account fields, payment methods, games, Promotions, marketing channels, tracking tools, security practices, PWA functions or retention procedures change.

The latest version will be published on this page with its updated date. Continued use of Fortune9 after an update means that the member acknowledges the revised Policy.

Members should review this page and the Cookie Policy again when a new privacy notice appears or a significant platform feature changes.