Fortune9 is intended only for eligible adult members.
21+ · PLAY WITH CONTROL
Responsible
Responsible
Gaming.
Entertainment must stay within your limits.
Decide your budget and time before you begin. Never borrow, chase losses or treat gambling as income. If gaming stops feeling affordable or enjoyable, stop and ask for help.
PERSONAL CONTROL CHECK21+THE MAIN RULESTOP
ON TIME.
ON TIME.
Limits only work when you follow them.
01Budget set firstREADY
02Time decidedREADY
03No borrowed fundsREQUIRED
Use only money left after essential expenses and savings.
A loss is not a reason to increase the next bet or deposit.
Use Live Chat for a temporary pause or contact independent support.
ENTERTAINMENT, NOT INCOMEKeep the decision
Keep the decision
outside the game.
Responsible gaming means deciding what you can afford, how long you will play and when you will stop before any game begins.
No casino game can guarantee a profit. Promotions, rebates and previous results do not remove the possibility of losing. A spending or time limit should not be increased simply because the session is going badly.
Do not play when angry, distressed, under the influence of alcohol or trying to solve financial problems. If gambling affects bills, work, sleep or relationships, stop using the platform and seek support.
BEFORE YOU PLAYFour decisions to
Four decisions to
make in advance.
A limit is most useful when it is specific and decided while you are calm—not after a win or loss.
Choose an affordable amount.
Pay essential expenses and savings first. Use only a fixed entertainment amount you can lose without affecting daily life.
DO NOT TOP UP THE LIMITSet a finish time.
Decide when the session ends, use your phone alarm and take regular breaks away from the screen.
STOP WHEN TIME IS UPKeep it entertainment.
Do not treat games, promotions or rebates as wages, investments or a method for paying debt.
NO INCOME EXPECTATIONCheck how you feel.
Avoid gaming when stressed, angry, tired, intoxicated or pressured by financial concerns.
ONLY PLAY WITH A CLEAR MIND
WARNING SIGNS
Stop when gaming starts taking control.
One warning sign is enough to take a break. Several signs, repeated over time, are a strong reason to stop and speak with an independent counsellor.
Spending more than planned
Depositing again after reaching the limit or using money reserved for bills, food, rent or family needs.
Chasing a previous loss
Increasing bets or extending the session because you feel you must win the money back.
Borrowing or using credit
Taking loans, using borrowed funds or selling belongings to continue gaming.
Hiding the activity
Concealing spending, time or losses from family and people you trust.
Life is being affected
Missing work, losing sleep, neglecting relationships or feeling anxious because of gambling.
Unable to stop
Repeatedly trying to reduce or stop but continuing despite financial or personal harm.
CURRENT FORTUNE9 PROCESS
A manually handled
A manually handled
24-hour pause.
Fortune9 currently handles temporary account-pause requests individually through Live Chat. This is the only account-restriction service presently offered.
Open Live Chat ↗AVAILABLE REQUESTTemporary account pause
PAUSE PERIOD24 hours
REQUEST CHANNELLive Chat only
EARLY REOPENINGAvailable on request at any time
Important: Because early reopening is allowed, this temporary pause is not a fixed self-exclusion programme. If you need a stronger barrier, stop account access and contact an independent problem-gambling service.
HOW TO REQUEST A PAUSEContact Live Chat
Contact Live Chat
directly.
Use only the official Fortune9 Live Chat. Support may ask for account details needed to identify the correct membership.
Open official Live Chat
Visit fortune9sg.net/chatroom. Account-pause requests are not accepted through public social posts or the Telegram announcement channel.
Ask for a 24-hour pause
Tell the support team clearly that you want your Fortune9 account temporarily paused. The request will be handled individually.
Follow account checks
Provide only the membership information requested through official Live Chat. Never disclose your password, OTP or bank password.
Request reopening if needed
Under the current process, you may return to Live Chat at any time to ask for the account to be reopened before the 24-hour period ends.
CURRENT FEATURE AVAILABILITY
Know what Fortune9
Know what Fortune9
does not provide.
Transparent information matters. The following automated controls and formal restriction services are not currently available on Fortune9.
—Automated deposit limitNOT AVAILABLE
—Betting limitNOT AVAILABLE
—Loss limitNOT AVAILABLE
—Game-time reminderNOT AVAILABLE
—Fixed-term self-exclusionNOT AVAILABLE
—Permanent account closureNOT AVAILABLE
PROTECT MINORSKeep every account
Keep every account
adult-only.
Never give a minor your login details or allow anyone below 21 to use the account.
Use a screen lock, sign out on shared devices and do not save passwords where others can access them.
Keep banking apps, payment methods and OTP messages secured from unauthorised use.
Fortune9 applies a 21+ access requirement. For the official explanation of Singapore's general minimum gambling age and the limited physical-outlet exception, refer to the Gambling Regulatory Authority.
RESPONSIBLE GAMING FAQClear answers about
Clear answers about
limits and support.
These answers reflect Fortune9's currently available account-pause process. They do not describe features that have not yet been implemented.
What is the minimum age for Fortune9?
Fortune9 is intended only for members aged 21 or above who meet the eligibility requirements that apply to them. Do not create, share or fund an account for a minor.
Can I request a temporary account pause?
Yes. Open the official Fortune9 Live Chat and ask for a 24-hour temporary account pause. Support handles every request individually.
Can I reopen the account before 24 hours?
Yes. Under the current Fortune9 process, you can contact Live Chat at any time to request early reopening. This is why the pause should not be described as a fixed self-exclusion.
Does Fortune9 offer permanent self-exclusion?
No. Fortune9 currently provides only the manually handled 24-hour temporary pause. Fixed-term self-exclusion and permanent account closure are not currently offered.
Can I set a deposit, betting or loss limit?
No. Automated deposit limits, betting limits and loss limits are not currently available. Decide a personal entertainment budget before playing and do not add more after reaching it.
Does Fortune9 provide game-time reminders?
No. Automated game-time reminders are not currently available. Set an alarm on your own device and stop at the time selected before the session.
Which channel accepts an account-pause request?
Use official Live Chat at fortune9sg.net/chatroom. The Telegram Channel is for announcements and should not be used for account requests.
Where can I get independent problem-gambling help?
In Singapore, contact the National Problem Gambling Helpline at 1800-6-668-668 or use the official NCPG Webchat. Both are available daily from 8am to 11pm.
STOP BEFORE HARM
If the limit is difficult to follow, do not keep playing.
Close the platform, move away from the device and tell someone you trust. A Fortune9 temporary pause can create a short break, but independent counselling is the stronger next step when gambling is affecting your finances, wellbeing or relationships.
Open Live Chat ↗